Overview of Omni Tech Support
Headquartered in Los Angeles, California, Omni Tech Support, along with its affiliated company Customer Focus Services (www.customerfocusservices.com) has reached out to millions of customers since its founding in 2000. With hundreds of Microsoft Certified Systems Engineers (MCSE) figuring amongst our OTS technicians, we give remotely managed computer repair services a new complexion. The premier MCSE credentials earned by our team testify that we have the skills necessary for the successful design, implementation and administration of the most advanced Microsoft Windows platform and Microsoft server products.
Omni Tech Support is confident that you will find our Remote Managed Services to be the ultimate IT solution for you. Our customers always choose to stay with us because of the quality we offer, and that too at unrivalled prices.
Remote Management Services – the OTS Way
The computer repair services offered by Omni Tech Support (OTS) are the best in the industry. OTS' Remote Management Services deploys services to equipment installed behind customer firewalls securely, via the Internet. Our solution has been designed with objectives of high performance & security at every level of its architecture. It makes use of Web services to communicate over the Internet and links OTS equipment to a central server at the OTS support center.
Through Remote Management Services, your computers can now provide performance data and alerts to our support team so that we can deliver proactive, rapid computer repair and support services with advanced remote troubleshooting capabilities. Our goal is to reduce time-to-repair, and increase reliability and uptime.
The two major technical support components of OTS' Remote Management Services are the Agent and the Server. The Agent will be installed at your site while the Server resides within our support center at OTS.
The Agent software that handles Remote Management Services functions at your site. It is installed directly as a software download that OTS sends as an email attachment or via Live chat. The software takes only about a minute to download and it is compatible with all known firewalls and broadband routers and requires no configuration.
Seamless protection, with state of the art technology – that's what Omni Tech promises you!